Privacy Policy

Ask A Doc Limited

Ask A Doc Limited is committed to protecting personal data in accordance with the Data Protection Act, 2019 of Kenya. This Privacy Policy explains how we collect, use, store, and protect personal information when using our mobile application.

This application is intended strictly for use by authorized clinicians and occupational health professionals. It is not available for public consumer use.

1. Information We Collect

Our application collects personal information required to provide occupational health and medical services.

• Full Name
• Date of Birth
• Gender
• National ID Number
• Employment Number
• Telephone Number
• Email Address
• Medical and occupational health information
• Incident or examination records
• Device and usage information required for system functionality and security

2. How We Use the Information

• Provide medical and occupational health services
• Record and manage examination data
• Generate required medical and occupational reports
• Comply with legal and regulatory requirements
• Maintain secure and accurate medical records
• Improve system performance and reliability

3. Data Sharing

Personal data may be shared only when necessary and legally required.

• Authorized employers associated with occupational health programs
• Government authorities where legally required
• Regulatory bodies and auditors
• Authorized healthcare professionals
• Technology service providers supporting secure system operations

We do not sell personal data to third parties.

4. Data Security

We implement reasonable technical and organizational safeguards to protect personal data from unauthorized access, loss, misuse, or disclosure. Access to the system is restricted to authorized users only, and authentication controls are applied to protect sensitive medical information.

5. Data Retention

Personal data is retained only for as long as necessary to fulfill medical, occupational health, and legal obligations. Medical and occupational health records may be retained for periods required under applicable Kenyan laws, occupational health regulations, and regulatory requirements.

When personal data is no longer required, it is securely deleted or anonymized in accordance with accepted data protection standards.

6. Your Rights

Under the Data Protection Act, 2019 of Kenya, individuals have the right to:

• Request access to their personal data
• Request correction of inaccurate or incomplete data
• Request deletion of personal data where legally permissible
• Object to processing where applicable under law

7. Data Deletion

Users, employers, or authorized representatives may request deletion of personal data held within the application, subject to legal and regulatory requirements governing medical and occupational health records.

To request deletion of personal data, a written request must be submitted using the contact details below:

• Email: info@askadoc.co.ke
• Phone: +254 741 580 800

Upon receiving a verified request, Ask A Doc Limited will review the request and delete personal data where legally permitted. Some data may be retained where required by medical laws, occupational health regulations, or other legal obligations.

Data deletion requests are typically processed within 30 days of verification.

8. Contact Us

If you have any questions regarding this Privacy Policy, data handling practices, or requests related to personal data, please contact:

Ask A Doc Limited
Email: info@askadoc.co.ke
Phone: +254 741 580 800

9. Consent

By using this application, authorized users acknowledge and agree to the collection, use, storage, and processing of personal data as described in this Privacy Policy.